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User Support Technicians

NOC Code - 2282

2 to 5 years experience required

38,825 CAD to 58,793 CAD P.A.

Canada

Job Profile Detail

User support technicians provide first-line technical support to computer users experiencing difficulties with computer hardware and with computer applications and communications software. They are employed by computer hardware manufacturers and retailers, software developers, in call centres and in information technology units throughout the public and private sectors. They are also employed by independent technical support companies or they may be self-employed.
 
Job Titles
  1. Call centre agent - technical support
  2. Client support representative - systems
  3. Computer help desk representative - systems
  4. Computer help desk supervisor
  5. Deskside support technician
  6. Hardware installation technician
  7. Hardware technical support analyst
  8. Help desk analyst - systems
  9. Help desk technical agent
  10. Help desk technician
  11. Personal computer (PC) support analyst
  12. Software installation technician
  13. Software technical support analyst
  14. Systems support representative
  15. Systems technical support analyst
  16. Technical help desk agent
  17. Technical support analyst - systems
  18. Technical support supervisor
  19. User support technician

Available Visa Options

Federal Skilled Worker (FSW), Temporary Resident Visa (TRV)

Occupational List

National Occupational Classification (NOC)

Process Time

5 to 6 Months

Job Status

Permanent Full Time

Job Duties

  1. Communicate electronically and in-person with computer users experiencing difficulties to determine and document problems experienced
  2. Consult user guides, technical manuals, and other documents to research and implement solutions
  3. Reproduce, diagnose and resolve technical problems encountered by users
  4. Provide advice and training to users in response to identified difficulties
  5. Provide business systems, network, and Internet support to users in response to identified difficulties
  6. Collect, organize and maintain a problems and solutions log for use by other technical support analysts
  7. Participate in the redesign of applications and other software
  8. May supervise other technical support workers in this group.

Key Skills

  • In-depth knowledge of hardware and software
  • Up-to-date knowledge of the latest IT and software trends
  • Strong customer service ethos
  • Ability to work well with people
  • Strong communications skills
  • Excellent organisational skills
  • Patience
  • A logical mind
  • Enthusiasm for continual learning
  • Analysis of Technical Issues
  • Application Support
  • Assessing Customer Support Needs
  • Data Settings
  • Operating Systems
  • Web Support
  • Web Applications

Education Requirement

1.       Completion of a college program in computer science, computer programming or network administration is usually required.
2.       College or other courses in computer programming or network administration are usually required.
3.       Certification or training provided by software vendors may be required by some employers.

What are document required to apply job in Canada?

Fee Structure

One Time Membership Fees Rs. 6,500/- (5,508.47 + 991.53 (18% GST))
At the time of Agreement Rs 85,000 + 18% GST

Other Fee

VFS Global Services Fees (Application Submission for Primary Applicant) Rs. 1,248/-
Secondary Client/ Applicant Fee Rs.874/- (If Applicable)
Embassy Fees https://www.cic.gc.ca/english/information/fees/fees.asp

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