Job Duties
1. Consult with managers and other personnel to resolve problems in areas such as equipment performance, output quality, and work schedules.
2. Coordinate activities with other supervisory personnel, and with other work units or departments.
3. Develop work schedules according to budgets and workloads.
4. Discuss job performance problems with employees in order to identify causes and issues, and to work on resolving problems.
5. Implement corporate and departmental policies, procedures, and service standards in conjunction with management.
6. Interpret and communicate work procedures and company policies to staff.
7. Monitor inventory levels, and requisition or purchase supplies as needed.
8. Supervise the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
9. Evaluate employees' job performance and conformance to regulations, and recommend appropriate personnel action.
10. Prepare and issue work schedules, deadlines, and duty assignments of office or administrative staff.
11. Recruit, interview, and select employees.
12. Train and instruct employees in job duties and company policies, or arrange for training to be provided.
13. Analyze financial activities of establishments or departments, and provide input into budget planning and preparation processes.
14. Compute figures such as balances, totals, and commissions.
15. Review records and reports pertaining to activities such as production, payroll, and shipping in order to verify details, monitor work activities, and evaluate performance.
16. Arrange for necessary maintenance and repair work.
17. Plan layouts of stockrooms, warehouses, or other storage areas, considering turnover, size, weight, and related factors pertaining to items stored.
18. Coordinate or perform activities associated with shipping, receiving, distribution, and transportation.
19. Design, implement, and evaluate staff training and development programs, customer service initiatives, and performance measurement criteria.
20. Develop and/or update procedures, policies, and standards.
21. Discuss work problems or grievances with union representatives.
22. Keep informed of provisions of labor-management agreements and their effects on departmental operations.
23. Maintain records pertaining to inventory, personnel, orders, supplies, and machine maintenance.
24. Make recommendations to management concerning such issues as staffing decisions and procedural changes.
25. Plan for and coordinate office services such as equipment and supply acquisition and organization, disposal of assets, relocation, parking, maintenance, and security services.
26. Participate in the work of subordinates in order to facilitate productivity or to overcome difficult aspects of work.
27. Provide employees with guidance in handling difficult or complex problems, and in resolving escalated complaints or disputes.
28. Research, compile, and prepare reports, manuals, correspondence, and other information required by management or governmental agencies.
29. Resolve customer complaints, and answer customers' questions regarding policies and procedures.
2 to 6 years experience required 
51,471 CAD to 90,744 CAD P.A. 
Canada
