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Other Customer And Information Services Representatives

NOC Code - 6552

2 to 5 years experience required

30,500 CAD to 47,300 CAD P.A.

Canada

Job Profile Detail

Other customer and information services representatives answer enquiries and provide information regarding an establishment's goods, services and policies and who provide customer services such as receiving payments and processing requests for services. They are employed by retail establishments, contact centres, insurance, telecommunications and utility companies and other establishments throughout the private and public sectors.
 
Job Titles
  1. Accounts information clerk
  2. Adjustment clerk
  3. Automobile dealerships service representative
  4. Bill complaints investigator
  5. Bus information clerk
  6. Bus schedule information clerk
  7. Bus service information clerk
  8. Business office service representative - telecommunications
  9. Call centre agent - customer service
  10. Client service clerk
  11. Compensation agent
  12. Complaints adjuster
  13. Complaints clerk - customer service
  14. Complaints clerk - telephone system
  15. Complaints specialist - customer service
  16. Contact centre agent - customer service
  17. Counter enquiries clerk
  18. Courtesy desk clerk
  19. Customer information service clerk - insurance
  20. Customer information service representative - retail
  21. Customer relations clerk
  22. Customer satisfaction representative
  23. Customer service adviser
  24. Customer service agent
  25. Customer service assistant
  26. Customer service clerk
  27. Customer service monitor - telephone system
  28. Customer service operator - telephone system
  29. Customer service representative - call centre
  30. Customer service representative - insurance
  31. Department store information clerk
  32. Enquiries clerk
  33. Express and freight information clerk
  34. Hospital information clerk
  35. Hotel information clerk - contact centre
  36. Inbound customer service representative - contact centre
  37. Information clerk - customer service
  38. Kiosk information clerk
  39. Lost claims clerk
  40. Lost or damaged goods claim clerk
  41. Lost-and-found clerk
  42. Lost-and-found desk clerk
  43. Maintenance service clerk
  44. Merchandise exchange clerk
  45. Order clerk - customer services
  46. Order desk agent
  47. Outbound customer service representative - contact centre
  48. Price information clerk
  49. Public relations clerk
  50. Road transport terminal attendant
  51. Route supply and return clerk
  52. Service adviser
  53. Service advisor - auto repair
  54. Service consultant - auto repair
  55. Service writer - auto repair
  56. Supply and return clerk
  57. Telephone enquiries clerk
  58. Tourist booth attendant
  59. Tourist information clerk
  60. Tourist information office attendant
  61. Tourist information officer

Available Visa Options

Federal Trade Worker (FTW), Temporary Resident Visa (TRV)

Occupational List

National Occupational Classification (NOC)

Process Time

5 to 6 Months

Job Status

Permanent Full Time

Job Duties

Customer service representatives in retail establishments
  1. Answer, in person or on the phone, enquiries from customers
  2. Investigate complaints regarding the establishment's goods, services and policies
  3. Arrange for refunds, exchange and credit for returned merchandise
  4. Receive account payments
  5. Receive credit and employment applications.
Contact centre agents
  1. Take customer orders for goods or services
  2. Promote goods or services
  3. Respond to enquiries and emergencies
  4. Investigate complaints and update accounts.
Customer service representatives in insurance, telecommunication, utility and similar companies
  1. Explain the type and cost of services offered
  2. Order services
  3. Provide information about claims or accounts
  4. Update accounts, initiate billing and process claim payments and receive payment for services.
Information services representatives
  1. Provide information to customers and the public concerning goods, services, schedules, rates, regulations and policies in response to telephone and in-person enquiries.

Key Skills

  • Empathy
  • Communication skills
  • Product knowledge
  • Problem-solving skills
  • Patience
  • Positive attitude
  • Positive language
  • Listening skills
  • Personal responsibility
  • Confidence
  • Authenticity
  • Adaptability
  • Attentiveness
  • Desire to learn
  • Professionalism
  • Acting ability
  • The ability to respond quickly
  • Time management skills
  • The ability to let it go

Education Requirement

UG:                          Any Undergraduate in any specialization
Graduate:               Graduation Not Required
PG:                          Post Graduation Not Required
Doctorate:              Doctorate not required

What are document required to apply job in Canada?

Fee Structure

One Time Membership Fees Rs. 6,500/- (5,508.47 + 991.53 (18% GST))
At the time of Agreement Rs 85,000 + 18% GST

Other Fee

VFS Global Services Fees (Application Submission for Primary Applicant) Rs. 1,248/-
Secondary Client/ Applicant Fee Rs.874/- (If Applicable)
Embassy Fees https://www.cic.gc.ca/english/information/fees/fees.asp

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